Complaints Procedure

We always try to provide the best service possible, but there may be times when you feel this has not happened. We are always pleased to receive feedback from our patients, whether positive or negative. If you have a complaint, please write to Jaki McGee, Practice Manager or to your Doctor of choice.

You will receive an acknowledgement normally within 3 working days, and a full reply as soon as the complaint has been investigated, normally within 20 working days. We will address your concerns, provide you with an explanation and inform you of any action that may be required.